Delivery

What courier do you use for deliveries?

We use TOLL for national deliveries and NZWineHome for international deliveries.

How long does delivery take?

National orders generally take 1-3 working days.

International orders is depending on final destination. For Australia 3-5 weeks, EU 7-14 weeks, USA 3-6 weeks, JP 2-4 weeks, SG 1-4 weeks.

How much is delivery?

Depending on final destination.

 

Do you deliver to my country?

We currently ship to the following countries: Austria, Belgium, Finland, France, Germany, Denmark, Netherlands, Spain, Sweden, Switzerland, Ireland, UK, Portugal, Singapore, Japan, USA, Australia, Hong Kong.

Payment

Which payment methods do you accept?

Paypal or bank transfer.

What currencies can I use?

We accept payment NZD only.

Returns

What is your online returns policy?

We will replace faulty and damaged goods.

Once returned you are entitled to receive an exchange or a refund.

How do I return an item?

Please contact us and we will arrange for a courier to pick up the goods.

Who pays for return postage?

Us.

Can you confirm you have received my return?

Yes.

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